Return Policy
At DropBrandz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Period
You have 7 days from the date you receive your order to request a return.
Conditions for Return
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- You must provide a proof of purchase (order number or receipt).
- Certain items are non-returnable, such as:
- Undergarments
- Personal care items
- Final sale or discounted items
How to Request a Return
To start a return, please contact our customer support team at:
📧Nic782719@gmail.com
Include your order number and a brief explanation of the reason for return.
Return Shipping
- If the return is due to our error (wrong item, damaged product), we will cover the return shipping cost.
- Otherwise, the return shipping cost is the responsibility of the customer.
Refund Process
Once we receive and inspect your return:
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued to your original method of payment.
- You will receive a confirmation email once your refund is processed.
If you have any questions, feel free to reach out to our support team.